You’re not entirely satisfied with your order? We can exchange it as long as the products haven’t been worn nor tried on and your order was received less than 30 days ago. Please make sure to consult the size chart before placing your order.
Get in touch with us at firstname.lastname@example.org and let us know your :
- Order number
- Style(s) to exchange and why you want to exchange them
- Style(s) you want to receive in exchange
You’ll receive a confirmation email from the team with the procedure to follow.
A $ 4.50 fee will apply for standard shipping and a $ 7 fee will apply for express delivery. The team will let you know how to pay for those fees.
For a return from USA, a CAD $7 fee will apply.
Exchanges are free* for Rachel's subscribers only!
*Conditions apply - no exchange/refund on subscription boxes at 50% off