In case of a failed renewal, you may need to update your billing informations. In the My Account page, click the Account tab. In the Billing section, click Edit and enter your new billing information before saving.
Note : The billing system will make another try a few hours after the change, you DON'T have to fast-forward your box or you will be billed twice.
In case of a doubt, write to us at firstname.lastname@example.org or via the live chat at the bottom of your screen.